Delivery & Return

📦 Delivery Information (Pakistan)

We offer reliable and secure delivery services across Pakistan to ensure your order reaches you on time and in perfect condition.

🚚 Delivery Coverage

We deliver to all major cities and towns in Pakistan, including:
Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and surrounding areas.

⏱️ Delivery Time

• Major Cities: 2–4 working days

• Other Cities & Rural Areas: 3–6 working days

Delivery timelines may vary due to weather conditions, public holidays, or courier service delays.

💰 Cash on Delivery (COD)

Cash on Delivery is available throughout Pakistan. Customers are requested to provide accurate contact details to avoid delivery delays.

📦 Order Processing

Orders are processed within 24–48 hours after confirmation. Once dispatched, tracking details will be shared via SMS or WhatsApp (where applicable).

🔄 Returns & Exchange Policy

Your satisfaction is important to us. Please read our returns policy carefully before placing an order.

✅ Eligibility for Returns

We accept returns or exchanges only if:

• The product is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

• The product is unused, unopened, and in original packaging

❌ Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Opened or used skincare, cosmetic, or personal care products

• Items damaged due to misuse or improper handling

🔁 Exchange Process

If your return request is approved, we will arrange an exchange or provide a suitable solution as per product availability.

💸 Refund Policy

• Refunds (if applicable) are processed after inspection of the returned item

• Refunds may take 5–7 working days depending on the payment method

• Delivery charges are non-refundable

📞 Customer Support

For delivery, return, or exchange queries, please contact our support team:

• 📧 Email: beautyfactswebsite@gmail.com

• 📱 WhatsApp / Phone: +92 347 4501088

Our team is available Monday to Saturday, 10 AM – 7 PM.